Shipping policy

At DOMIHUB, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with fast, safe, and transparent logistics services. Below is our official shipping & delivery policy for all orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, ensuring you receive your order in the best condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services to global destinations. Our standard international delivery takes approximately7–14 business days in transit. Delivery times may slightly vary depending on regional logistics efficiency, customs clearance, and your local destination. For urgent orders, you can select our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your shipping destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local clearance fees, which are determined and charged by your local customs authority. These additional charges are theresponsibility of the recipient.
We highly recommend all customers to check their local import regulations and relevant tax policies before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt specialized, high-standard packaging solutions for all orders. We use shockproof, sealed, and fresh-keeping packaging materials to fully protect products from damage, leakage, or deterioration during long-distance international transit.
For high-value orders, we offer optional shipping insurance at checkout, providing full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take photos as evidence, refuse to sign for the package, and contact our support team immediately.
If you find any product quality defects or issues after signing for your order, please notify our customer service within 48 hours of delivery. We will verify the problem promptly and provide targeted solutions including returns, exchanges, or compensation services.
7. Customer Shipping Support
Our professional customer support team is always ready to assist you with any questions regarding order processing, shipping status, transit delays, customs clearance, and after-sales issues. Feel free to contact us anytime for fast and professional guidance.
Final Statement
DOMIHUB keeps optimizing our global logistics system to provide faster, safer, and more stable delivery services for all New Zealand premium seafood products. Thank you for choosing our store!